Refund policy

1. Cancellation & Refunds

• The client is entitled to cancel the booked service and receive a full refund, provided the written cancellation notice is given at least 24 hours prior to the scheduled appointment.
• If the cancellation occurs less than 24 hours before the appointment, or if the team arrives on-site and the client is unavailable or the site/permits are not ready, the Company reserves the right to deduct an administrative and lost-time fee of 150 AED. The remaining balance will be refunded.
• Refunds will be processed back to the original bank card used for the transaction and may take (7 to 14) business days depending on the bank's policy.

2. Return & Exchange of Materials & Spare Parts

• Materials purchased and customized specifically for the client's site (such as cut gypsum boards, customized wallpaper, or timber) are non-refundable and non-exchangeable once cutting or preparation has commenced.
• Installed HVAC spare parts or insulation materials are subject to the manufacturer’s/dealer’s warranty policy. Cash refunds are not applicable post-installation.

3. Service Quality Dissatisfaction

• Cash refunds are not applicable after the service has been completed and the Final Handover Report has been accepted or the technician has left the site without pending remarks.
• In the event of any craftsmanship or installation defects (such as uneven tiling or a post-repair Freon leak), the Company commits to "re-executing or rectifying the service" free of charge within the specified warranty period.